Asterisk without “Disconnect Supervision”
It is very hard to configure an asterisk system if your telco is not providing Disconnect supervision on your PSTN/Analog line. Even the developers of digium “Switchvox” could not solve the “great call hangup issue” on their great PBX till now (12th Sep. 2011), because many telecom providers all over the world do not support this method of call disconnection.
So what happens if you are using asterisk and do not have disconnect supervision on your analog line. If you have not properly configured asterisk with busydetect=yes/callprogress=yes in dahdi/zapata configuration you will end up ”always busy analog lines” and you may have to restart the PBX to receive a call/make call. As an example , I’m using asterisk and if some body calling me,the call rings my phone via asterisk and I’m not at my desk to attend the call, so the callee hangup his phone. But the asterisk will keep ringing my phone because it will not detect the “call disconnect tone” which is send by the telco when the callee hangup the call. So that PSTN/Analog line remains busy until you manually pickup phone and disconnect or restart asterisk. This may happen always when caller/callee fails to hangup the call., ie call hang up from one end will not release the line for another call.
One easy solution is get the appropriate busy tone/disconnect tone settings from your telco(you will never get it ) or from World PSTN Tone Database. If your telco tones are different than those they have given, then you may have to record the busy/call disconnect tone(Use 3CX Phone, or DAHDIBarge). Then use Audacity/Wavesurfer to find the on/off cadence timing on the recorded call. Find the screenshots.
Here the ON timing is around 325 millisecond and the OFF timing is also the same.
So you got the busy tone/disconnect tone pattern 325/325. For some telco there may be multiple on/off settings ,like 325 on 325 off then 400 on and 350 off, then it repeats.ie 325/325/ 400/350.
Open the recorded file in Wavesurfer and select choose Configuration as Waveform.
Zoom in the waveform.
Right click in the Spectrogram Pane to get the Spectrogram Controls.
Put the analysis window length to maximum to get the narrow spectrum line. Mouse over the spectrum line and see the status bar to get the frequency.
Select the wave form from start to end so that you will get the ON timing as a tool tip.
Select the blank area to get the OFF timing.
PIKA – The easy PBX
If you are using pika PBX you can straight away use this settings to configure the PBX. Edit the file /etc/pika/inccpa.cfg. Add new pattern under [callpa_settings]. Create the pattern context with the new tone settings.
If you got the tone on/off pattern as 400 on,350 off, 230 on,530 of as “Call disconnect” Tone. then the configuration will be as follows.
There are more patterns.showed only newly added pattern.
[callpa_settings] pattern4=cp_huntbusy [cp_huntbusy] type=4 tolerance=30 cadences=2 states=4 ignorestates=1 state0=400 state1=350 state2=230 state3=530
DAHDI Configuration for Normal PC/Server based Asterisk installation
The main configuration files are /etc/asterisk/chan_dahdi.conf & /etc/asterisk/indications.conf.
If you are using FreePBX before editing the configuration files, try from the GUI. Click “General Settings” –> “Country Indications” . Change the country indications to the country where you installed the PBX. Restart the PBX device and try.
If this does not resolve your issue or your country is not listed in ”Country Indications”.. lots of configuration needs to be changed (Download dahdi source and add tones in zonedata.c, compile,install, Add the new zone info in /var/www/html/admin/modules/core/functions.inc.php)
.. to be continued..
Worth reading: http://www.fredshack.com/docs/asterisk.html